CF&S Estonia Ltd. (CF&S) is a classical maritime agency established in 1997 with an objective to provide high quality and professional shipping services. While aiming at understanding the requests and needs of our customers, we offer them uniquely flexible, efficient and competitive services. The head office of CF&S is located in Tallinn, Estonia with branch offices in Latvia and Russia. Beside Tallinn office CF&S has also offices in other major Estonian ports - Paldiski, Pärnu and Kunda. The company employs over 35 employees. In 2008, the net turnover was 19 million euros. The quality management system of CF&S has been approved by Lloyd's Quality Assurance Limited and complies with quality assurance standard EN ISO 9001:2000. All freight forwarding tasks and transactions are executed in compliance with General Conditions 2000 of the Estonian Freight Forwarders Association (EFFA). The quality management system of CF&S Estonia AS has been approved by Lloyd?s Register Quality Assurance as from December 2000. In December 2003 The EN ISO 9001:2000 certificate of quality management system has been issued to the company. All activities and locations of the company have been certified. Excerpt from Quality Manual (8 December 2003): The objective of CF&S Estonia AS is provision of high quality and professional freight forwarding, ship?s agency and chartering services. Ensuring the satisfaction of our clients is the most important quality criterion allowing evaluation of the quality of services rendered by us.