The foundation for our success has been our dedication to detail, and to finding new and innovative solutions to our clients' many and diverse requirements. In order to build on our success we have made a commitment to continually improve the quality and range of services we deliver to our clients. We must: * Remain responsive to our clients' needs and expectations, and take personal pride in seeing to it that we have fulfilled our mandate. * Continuously seek to develop new solutions for our clients' international trade requirements. * Embrace new technologies, keeping abreast of emerging market issues, trends and practices. * Provide ongoing education and training to our personnel to ensure that they are properly prepared to anticipate change and respond to a constantly evolving environment. Above all, we must recognize that providing the highest quality of service is the key to our clients', and ultimately to our own, success. Communications The key to successful business relationships is good communications. Keeping our clients informed is part of that success; listening to what they have to say is the other.